PITTSBURGH - February 14, 2018 - Printing Industries of America has launched a new Customer Service Professional Certification (CSP) program to train and validate the expertise of customer service ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

In today's competitive job market, forward-facing marketers can gain a vital edge through premium certifications that validate their customer experience (CX) skills. CX certifications demonstrate a ...

Customer service teams have long relied on coaching to maintain quality. Traditionally, that coaching came from supervisors ...

“Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...