Keeping customers loyal and coming back to a dealership has as much to do with their purchasing and service experiences as with vehicle design or technology advances, a panel of industry loyalty ...

Dealership service centers across America are raking in cash for auto dealers and industry-wide, this March was the best in the last five years in terms of revenue. This was achieved despite repair ...

Ford is launching a new national campaign marketing dealership car service in hopes it will draw customers from independent ...

Establish the process you want to see to shepherd deals from the sales department to the finance and insurance office, demonstrate it, and work with your colleagues to ensure it occurs, says Cory ...

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...