Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

System Topology To a layperson, all telephony systems may look similar, because the only part they usually see or interface with is a telephone instrument. Telecommunications managers know that it is ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

Opinions expressed by Entrepreneur contributors are their own. An IP telephony (IPT) system can provide small businesses with many tangible benefits. One small-business owner I know said staff ...

Mitel offers a decent-enough range of cloud based and on-site telephone system solutions, for small businesses with just a handful of employees, to those with thousands across multiple locations. They ...

No matter what your small business does, voice communication is a critical element of success. Your employees need a secure way to communicate with customers, contact ...

Even for most microbusinesses, a single phone line isn’t enough. You may need to answer customer inquiries, provide direct extensions for all employees and handle other unique needs. To handle each of ...

Last week, we highlighted an Avaya announcement about the company’s new IP Telephony system called Avaya Distributed Office, designed to meet the challenges of smaller offices that are part of a ...

Though the modern office has been deluged with additional choices in communication with email correspondence, cellular telephones, video conferences and text messaging, the telephone system still ...

An Asterisk-based PBX proved to be the solution to one company's communications growing pains. For Sean Brown, CEO of One Call Support Services (a division of U.S. Network Management, a managed ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. Simultaneously, businesses are rapidly adopting cloud phone ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...